Before and after selling services

Technical assistance

Technical assistance service

Support for IME software and tools

IME provides customers with a technician who will help step-by-step to solve any problem encountered.
To access the service you must left us your email into the form below to be from the technical assistance service.

For software problems, the technical service will operate, by sharing the screen, through TeamViewer, directly on the client’s PC.
In this way, the correct configuration and operation of the installed software will be guaranteed.

Servizio di Assistenza Tecnica


Choose the technical assistance type that you need.

Fill in the following form to be contacted directly by one of our technicians

* Fields marked by an asterisk are mandatory
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Download and install TeamViewer

In case of software problems, the technical service will share the monitor with TeamViewer directly on the client’s PC. The service is free.


Download and install the support software

To allow you to be contacted by the technical assistance service, download the support application.